NZ
To provide you with, as nearly as possible, uninterrupted use of a steamer, during needed repairs or an annual
maintenance check and electrical certification.
The additional benefit is that your OSH maintenance requirements are attended to with minimal effort by you and we retain a record of the service on your
steamer.
The process can be initiated in one of two ways.
|
Our commitment. We will: |
Annual Maintenance Service |
Client initiated repairs |
|---|---|---|
| Contact you annually, advising that annual service checks are due. | • | |
| Respond to your request for a service/repair on your steamer. | • | |
| Keep a record of all checks and repairs made to your steamer. | • | • |
| Provide a Service Hire Steamer for the duration of the check/repair. This will be dispatched on the work day following the request. | • | • |
| Receive your steamer by return freight, and carry out required service. | • | • |
| Assess you steamer and if the cost of repairs is likely to be in excess of $500 + GST, advise you and discuss write-off or replacement options. | • | • |
| Quotes or assessments will be charged at the rate applicable at the time. | • | • |
| Return your steamer to you when the service is completed. | • | • |
| Receive our Service Hire Steamer by return freight. | • | • |
| Provide you with a detailed invoice of work completed and parts replaced. The cost to you will be made up of freight, labour and cost of parts. | • | • |
| Payment is expected within 10 working days of issue. | • | • |
| Provide free telephone support and advice. | • | • |
This service does not in any way over-ride the manufacturer’s warranty of the products.
