Find the solutions to the most common issues below. If your issue is not listed, please contact us and we’ll be sure to get your steamer up and running again.
| Problem | Solution |
|---|---|
| No Lights showing Steamer not heating. |
Check the unit is plugged in and the power turned on. Check if another appliance works in that power outlet. If the problem persists, a service is required. |
| Lights on but Steamer not heating. | For 4 litre steamers, check mode switch/dial set to steam. For 2 litre steamers, try plug in another socket. If problem persists, a service is required. |
| Blowing fuses. | A service is required. |
| Water or steam coming from the Filler Cap. | If the boiler is overfilled, empty all water and refill from empty. If filler cap is cracked, replace it. If hose is kinked, replace it. If problem persists, a service is required. |
| Buzzing or beeping when not empty. | Steamer may require thorough cleaning. Descale using Propress Descaler and follow instructions. If problem persists, service required. |
| Water or steam leaking from the Hose or Connection. | Ensure the hose is fitted correctly. Caution: only do this when the machine is cold. If the problem persists, order a new hose. |
| Nozzle handle HOT. | Tighten the screw in the handle. Check the handle is not cracked. If the problem persists, order a new hose. |
| Water leaking from the base. | Is the boiler overfilled? Empty all water and refill from empty. If the problem persists, a service is required. |
