All Propress products come with the statutory 1 year warranty.
The warranty covers the repair and replacement of your Propress Steamer or a part of it. This includes all required parts and labour.
All repairs and replacements are at the discretion of Propress.
Terms of warranty
The warranty is effective from the date of delivery.
Before repair or replacement of your Propress steamer under warranty, you must provide proof of purchase (such as your order confirmation email
or copy invoice). Without proof of purchase, there will be a fee for the work required.
If your Propress Steamer is faulty, it is usually repaired at an authorised service centre. All work is done by Propress NZ or an authorised
representative.
Where possible, a service hire steamer may be provided while your steamer is being repaired. There will be a fee for transportation.
There will not be a fee for a warranty replacement of your steamer. If a part for your Propress Steamer is no longer available, Propress NZ will
replace it with a similar functional part.
Any repair, replacement or exchange of your Propress Steamer under warranty does not extend the warranty period.
Exceptions to warranty
The warranty does not cover the following conditions:
Normal wear and tear.
Accidental damage.
Removal of blockages.
Use of parts or accessories that are not approved by Propress.
Repairs and installations by parties that are not approved by Propress.
Faults or damage caused by not maintaining the Steamer in accordance with the Steamer Manual.
Faults or damage caused by misuse or negligent use, which includes but is not limited to the following conditions:
using your Steamer in a manner not described in the Propress Steamer User Manual,
